Privacy Policy

Luxel Pac ("we", "us", or "our"), registered in Dubai, UAE, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you interact with our website at luxelpac.com or contact us directly.

We may collect the following categories of personal information when you submit an enquiry or use our website:

• Identity data: your full name and company name.
• Contact data: email address and phone number.
• Project data: product interest, estimated quantities, and any brief you share with us.
• Technical data: IP address, browser type, pages visited, and time spent on the site (collected via analytics).
• Communications data: any correspondence exchanged with our team.

We process your personal data on the basis of legitimate interest and, where applicable, your consent. Your data is used exclusively to:

• Respond to your enquiry and provide you with a quotation.
• Manage and fulfil any orders or agreements entered into with you.
• Improve and personalise your experience on our website.
• Comply with legal obligations to which we are subject.
• Send service-related communications (we do not send unsolicited marketing without your explicit consent).

We do not sell your personal data. We may share your information with trusted third-party service providers (such as email delivery platforms and cloud infrastructure partners) solely to operate our business. All such parties are contractually bound to maintain confidentiality and process data only on our instructions. We may also disclose information where required by law or a competent authority.

As a company operating internationally, your data may be processed in countries outside your country of residence, including the UAE and countries where our service providers operate. We take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.

Subject to applicable law, you have the following rights regarding your personal data:

• Right of access: to obtain a copy of the data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data where it is no longer necessary.
• Right to restriction: to request that we limit how we use your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interest.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for a period of three years from last contact, after which it is securely deleted.

Our website uses cookies and similar tracking technologies to analyse traffic and improve user experience. We use analytics tools (such as Google Analytics) to collect aggregated, anonymised data about site usage. You may configure your browser to refuse cookies; however, some features of the site may not function correctly as a result.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our data team at: