Question 1

What are your minimum order quantities?

Accepted Answer

Minimums vary by product. 1,000 units: rigid boxes, pouches & totes. 2,500 units: confectionery & fine food. 5,000 units: carrier bags, e-commerce mailers, branding accessories, sustainable solutions. 10,000 units: folding cartons.

Question 2

Can I mix items to reach a minimum?

Accepted Answer

Minimums apply per size and design. For full-suite orders: matching boxes and bags, for instance, we can often consolidate production runs. Share your project and we'll advise.

Question 3

Do you ship internationally?

Accepted Answer

Yes, worldwide. There is no market we will not deliver to, and we ship by sea, air cargo or express depending on your deadline. Brands in the United States, Australia, Europe and the Gulf all order from us on the same terms. Lead times by destination are set out on our shipping page.

Question 4

How do shipping terms and duties work?

Accepted Answer

Shipping terms are agreed per project. We arrange freight worldwide and advise on the best route for your market; import duties and taxes are confirmed at the quotation stage, so there are no surprises.

Question 5

Can I split a shipment across locations?

Accepted Answer

Absolutely. We regularly split production runs: part to your fulfilment centre, the rest to retail or regional warehouses.

Question 6

How is the packaging packed for transit?

Accepted Answer

Every order ships in sturdy double-wall export cartons to prevent damage in transit. Palletisation and shrink-wrapping are available on request, or where your destination's import rules require them.

Question 7

Can I see a sample before full production?

Accepted Answer

We recommend a pre-production prototype for every bespoke order: a plain structural sample to test the fit, or a fully printed proof to verify the finishes. Prototyping fees apply, and are usually deductible from a confirmed bulk order.

Questions, answered.